The highly interactive session casts the net widely across both the main and emerging approaches available to insurers. It provides a practical framework for reducing or managing the total cost of care while preserving or improving access, quality and efficiency.
In this interactive on-line learning workshop, Kathleen Ellmore, Co-founder and Managing Partner at Engagys and pioneer in healthcare consumer behavior change, brings a consumer‑marketing lens to health insurance CX—grounded in behavioral science, real‑world execution, and global health plan experience.
Delivered in partnership with The Decision Institute Europe, this intensive online session is based on their internationally respected Yellow Belt programme and has been tailored to support iFHP members in building their knowledge. Whether you’re beginning your journey or looking to align to global best practice, this course is a great foundational support.
Delivered in partnership with the HAN University of Applied Sciences and the University Medical Center, Utrecht, the micro-course draws on a decade of global HTA training experience and over 100 published evaluations.
Led by Andrew Matthews, Principal at Finity Consulting and Appointed Actuary to several Australian health insurers, this intensive and highly interactive session introduces participants to the core principles of actuarial science and how they influence pricing, risk evaluation, reserves, and organisational strategy.
This highly interactive Micro-course introduces participants to the principles of behavioural economics and explores how behavioural insights can be applied within healthcare and health insurance. Through practical frameworks, international case studies and collaborative discussion, participants will examine how behavioural science can shape decision-making, healthcare utilisation, member engagement and health outcomes across complex health systems.
Learn from experts who understand the unique challenges and opportunities in the insurance sector. With only 10 participants per class, you’ll receive focused, personalised guidance. The flexible online format allows you to participate in two dynamic sessions, conveniently spaced one week apart.
