As part of iFHP’s Adjacent Industries Webinar Series, members heard from Octopus Energy, one of the UK’s most successful disruptors, to explore what private health insurers can learn from outside the industry.

The session looked at Octopus Energy’s approach to customer experience, culture and its operating model, and how putting customers and employees at the heart of the business has supported its rapid growth and strong customer loyalty.

The discussion offered members a different perspective on how established industries can be challenged through simpler customer experiences, empowered teams and new ways of working.