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iFHP Executive Briefing: AI in Health Insurance Benchmark Report

Our latest Executive Briefing on AI in Health Insurance Benchmark Report highlighted key findings from interviews with senior executives across Europe, the US, Australia, and Africa. The report categorised AI adoption into five dimensions: AI implementation, digital infrastructure, innovation practice, talent development, and culture/regulatory environment. Key insights from the briefing included the importance of a robust capability layer (infrastructure, governance, talent) for scaling AI, the hierarchy of AI maturity in different functional areas (e.g., fraud detection is more advanced than member engagement), and the need for clear metrics and ownership for successful AI use cases.

Watch the Recording