CX Innovation Week 2024

7 – 11 October

Los Angeles and Silicon Valley, USA | 7 – 11 October 2024

Following a sell-out inaugural CX Study Tour in 2023, we are able to share dates and the initial programme for this coming October. We will re-visit some of our previous hosts but have adapted the programme to elevate the opportunities that AI affords to current CX experience and the likely future direction.

Rising customer expectations, AI adoption, growing omni-channel touchpoints and the continuing challenge of building loyalty are the pillars of this unique iFHP member programme.

The one-week fully facilitated programme will offer delegates the opportunity to immerse themselves in the CX epicentre of the West Coast, USA, meeting with leading companies and expert CX leaders as well as fellow iFHP members from across the globe.

Initial Programme:
Based in the greater Los Angeles area we will initially visit at Oscar and their R & D centre looking in-depth at their strategy for engagement, technical builds and CX optimisation. Following this we plan to spend a day with Headspace HQ in Santa Monica. Headspace Inc are experts in engagement and user experience – essential for their health & wellness proposition. We then will then have the opportunity to learn from CX leaders at Kaiser Permanente. Finally, we will meet a curated mix of newer companies offering solutions to the common issues that members experience in developing and delivering a seamless CX journey.

Who should attend?

  • · CX specialists
  • · Strategy and innovation specialists
  • · Loyalty and customer retention leaders
  • · Product owners
  • · Digital transformation leaders

Cost: £5495.00 which covers all fees and accommodation (5 nights’ accommodation covering Sunday 6 October until check out on Friday 11 October)

For more information on the CX Innovation Week | email or click below to register your interest

What we will cover

Omni channel experience
AI integration
Using data for enhanced personalisation
CX design
Operating models & ways of working
CX leadership
Future thinking
Member to member experience sharing

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