Our members tell us that delivering exceptional customer experience (CX) is a critical priority. Given rising expectations, omni-channel touchpoints, and the continuing challenge to retain loyalty, how to achieve this whilst balancing costs and risks are the pillars of this curated member programme. This member network group will discuss the new technology, customer insights and ways of working that are creating a change for CX.
We will be kicking off the year with one of our newer members, Peachy who recently scooped two accolades at the Insurance Times Awards in the UK; notably in the CX category. We’re eager to gain insights firsthand from the only pure digital insurance platform in the UK and to hear how they have created their CX journey.
Peachy aims to address three problems with health insurance – complex products for customers to understand, unaffordable pricing, and analogue customer experiences. Hear how the team at Peachy has simplified the offer, made plans more affordable by unbundling and enabling personalisation of benefits.