Our members tell us that delivering exceptional customer experience (CX) is a critical priority. Given rising expectations, omni-channel touchpoints, and the continuing challenge to retain loyalty, how to achieve this whilst balancing costs and risks are the pillars of this curated member programme. This member network group will discuss the new technology, customer insights and ways of working that are creating a change for CX.
Expert Panel Series
Using our wide membership coverage we intend to use this Panel group to explore trends within various types of data sets and produce real world insights based on our 200 million lives we cover globally.
Promoting our members training and professional development, this Panel will be focused on the needs for members and how iFHP can facilitate this across our talent programme.
Using our wide membership coverage we intend to use this Panel group to explore trends within various types of data sets and produce real world insights based on our 200 million lives we cover globally.
Exploring the methods to mitigate the risk across systems, teams and platforms for CIO’s and IT specialists.
How to effectively treat and measure mental health in the insured population and promote mental wellness for improved health outcomes.
How to identify, reduce and analyse all types of payment inefficiencies from intentional fraud to waste.
Reviewing treatment pathways, effectiveness, outcomes and therapeutics.