Benchmarking Members’ Claims Integrity Operations


Where are the most pressing payment leakages hiding within your data? What are the future threats to the integrity of your claims? And where do the inefficiencies lie?

These are just some of the many questions addressed in iFHP’s latest Fraud, Abuse, Waste and Error (FAWE) benchmark report. Now in its third year of publication, the 2023 report offers the most complete view yet of how our members ensure what should be paid is paid, and what shouldn’t be paid, isn’t.

On 28 March Dr Peter Stiernstedt of University of West London presented the findings of the 2023 survey in an exclusive Executive Briefing. Dr Stiernstedt was joined by Claims Integrity Network Member Diane Pavlicevic, GM Analytics & Claims at Bupa Australia, who provided useful context to the data from a member’s perspective.

View the briefing here, and download the report from the Member Area.

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